Frequently Asked Questions

If you have any questions, please refer to the questions below. If your question has not been answered, please do not hesitate to get in touch with us through our contact form, phone number, or our new chat box!

01. How do I place an order?

Orders or Quotes can be placed using our secure website or via email at orders@bsiap.com

02. Payment and Shipping
Shipping depends on location, time frame, and cost. It will be delivered by FedEx, or USPS. Payments can be made using our secure payment system or:

 

Please mail all payments to:

BSI Apparel

130 N Lee St.

Spokane, WA 99202

Attn: Accounts Receivable

Please email all purchase orders to

info@bsiap.com

 

NOTE: Orders will not be processed until payment is received.

03. Secure ordering and payment options
You can shop at https://www.bsiapparel.com with confidence. We never store your information on our servers. We use PayPal as our payment processor.

04. Returns and Refunds
We will exchange any defective item, however we are unable to return/exchange printed items. Please check the sizing chart before placing your order. All product purchases are final.

05. When can I expect my order?
Standard turnaround time is 7-10 business days *production time, business days only. If you would like to expedite your order, rush charges are available on a case-by-case basis.

The status can always be found on you online Customer Profile in our Printavo System. You can request your link anytime, Bookmark it! it is your forever link to art, previous orders, copies of invoices and status of current orders and quotes. Your profile can be checked 24/7 for your convenience.

Free order pickup is available at our Spokane location - with this option, you will not be charged for shipping. Shipping is an additional fee, you will be charged after your order is complete and your order will be shipped after your shipping payment is received. All shipments are with FedEx or USPS

*Production time excludes shipping time & is dependent on quick mock approval from the customer.

06. What can affect/delay order turnaround time?

The following items will be subject to longer turnaround time past our standard turnaround times:

  • Printed tags

  • PMS Color Matching

  • Individual bagging - additional fees apply

  • Process prints

  • Delayed mock approval

  • Delayed payment

Your order turnaround time will begin once we have all of the following (and not before that!)

  • Screen print-ready artwork as confirmed by your Customer Account Specialist

  • Approved mock of your designs

  • Invoice payment

07. Factors that can affect your pricing:

  1. Type: The brands we carry vary in price, but we use our purchasing power to get you the best possible deal on blank apparel. We buy all over the country and do so in large quantities. Then we transfer those savings to our customers.

  2. Quantity: Our printing process dictates that if you order a greater quantity of shirts, you'll save money. It's simply less expensive for us to set up and print a large number of the same design than it is to set up and print a small number of the same design.

  3. Colors: The process of screen printing requires us to make a separate screen for every color in your design. The fewer colors in your design, the less expensive producing the design becomes for us and for customers.

  4. Locations: Each printing location on a piece of apparel (i.e. front, back, sleeve, etc.) demands a specific set-up in order to execute. Therefore, multiple printing locations on your apparel will raise the price.

  5. Other factors that can affect your overall pricing include:

    • Sizes: 2X is $2 more, 3X - $3, 4X - $4 and so on depending on the sizes available.

    • Adding individual names or numbers to your items will increase the per item pricing.

    • Rush fees - Production times start after payment is received and art is approved, anything less than 10 business days will require a rush fee to meet a specific date.

    • The color of shirts.

08. Payment Policy

All customers are required to pay in full before order begins. Options for making a payment include through our online quote/invoicing system - safely and securely without sharing any information, you can mail/bring in a check, payments in cash need to be brought into the office, or you can pay in person or over the phone via credit card. Your order does not move from the Approved Quote status until payment has been received. Any additional fees required due to art changes or garments adjustments will be required at the time of the change. Changes to the sizes, colors or garments of your order after the quote is approved will require a restocking fee.

09. Pick-up and Shipping

Pick up your order at our office at 130 N Lee St, Spokane, WA between the hours of 8:00AM and 5:00PM (0800 and 1700 hours) Monday through Friday. We can ship the order at your expense; shipping payment will be due at the completion of your order before it is picked up by USPS or FedEx. A tracking number will then be provided in your customer account.